{"id":12854,"date":"2023-05-26T21:52:18","date_gmt":"2023-05-26T21:52:18","guid":{"rendered":"https:\/\/financialaid.usc.edu\/?page_id=12854"},"modified":"2025-08-21T17:25:01","modified_gmt":"2025-08-21T17:25:01","slug":"help-contact","status":"publish","type":"page","link":"https:\/\/financialaid.usc.edu\/help-contact\/","title":{"rendered":"Help &#038; Contact"},"content":{"rendered":"  \n    \n\n\n\n\n\n\n<div\n  class=\"cc--component-container cc--hero-title-with-summary \"\n\n  \n  \n  \n  \n  \n  \n  >\n  <div class=\"c--component c--hero-title-with-summary\"\n    \n      >\n\n    \n  \n  \n\n  <\/div><\/div>\n\n\n\n\n  \n    \n\n\n\n\n\n\n<div\n  class=\"cc--component-container cc--rich-text \"\n\n  \n  \n  \n  \n  \n  \n  >\n  <div class=\"c--component c--rich-text\"\n    \n      >\n\n    \n      \n<div class=\"f--field f--wysiwyg\">\n\n    \n  <h2>Online Assistance and Email Inquiries<\/h2>\n<p><a href=\"https:\/\/ask.usc.edu\/s\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-12869 size-medium\" style=\"width: 300px;\" src=\"https:\/\/financialaid.usc.edu\/wp-content\/uploads\/2023\/05\/askUSC-300x72.png\" alt=\"AskUSC graphic\" width=\"300\" height=\"72\" srcset=\"https:\/\/financialaid.usc.edu\/wp-content\/uploads\/2023\/05\/askUSC-300x72.png 300w, https:\/\/financialaid.usc.edu\/wp-content\/uploads\/2023\/05\/askUSC.png 540w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>The <a href=\"https:\/\/ask.usc.edu\/s\/\" target=\"_blank\" rel=\"noopener\">askUSC<\/a> portal will help you find answers to our most commonly asked questions. If you do not find what you are looking for, you can email us using the contact form within the portal.<\/p>\n<p>Please note: To better serve all students, we respond only to email inquiries received through the web contact form. Current USC students must use their official university email address (username@usc.edu) for all official university communications.<\/p>\n<h2><\/h2>\n<p>&nbsp;<\/p>\n<h2>Financial Aid Summary and Tasks (FAST)<\/h2>\n<h2><a href=\"https:\/\/financialaid.usc.edu\/fast\/\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-12868 size-medium\" style=\"width: 300px;\" src=\"https:\/\/financialaid.usc.edu\/wp-content\/uploads\/2023\/05\/FA_Fast_logo-300x68.jpeg\" alt=\"USC Fast banner\" width=\"300\" height=\"68\" srcset=\"https:\/\/financialaid.usc.edu\/wp-content\/uploads\/2023\/05\/FA_Fast_logo-300x68.jpeg 300w, https:\/\/financialaid.usc.edu\/wp-content\/uploads\/2023\/05\/FA_Fast_logo.jpeg 540w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/h2>\n<p>Students can log in to our secure online portal, <a href=\"https:\/\/financialaid.usc.edu\/fast\/\">Financial Aid Summary and Tasks<\/a> (FAST), to submit documents. Through FAST:<\/p>\n<ul>\n<li data-gc-list-depth=\"1\" data-gc-list-style=\"bullet\">Documents are processed more quickly and efficiently.<\/li>\n<li data-gc-list-depth=\"1\" data-gc-list-style=\"bullet\">Students receive email confirmation when their documents have been submitted successfully.<\/li>\n<\/ul>\n<p><em>Documents submitted to the USC Financial Aid Office become the property of the university and cannot be returned or duplicated for any purpose.<\/em><\/p>\n<h2><\/h2>\n<p>&nbsp;<\/p>\n<h2>Contact<\/h2>\n<p><strong>Phone<\/strong><\/p>\n<p><a href=\"tel:+1213-740-4444\">(213) 740-4444<\/a><br \/>\n9:00 AM \u2013 5:00 PM Pacific time (M\u2013 F)<\/p>\n<p><strong>In Person<\/strong><\/p>\n<p>John Hubbard Hall (JHH) Lobby<br \/>\n9:00 AM \u2013 5:00 PM Pacific time (M \u2013 F)<\/p>\n<p><strong>HSC Zoom Financial Aid Appointments<\/strong> &#8211; Graduate\/Professional Health Sciences Campus (HSC) students ONLY<\/p>\n<p>Graduate and professional students at the Health Sciences Campus (HSC) may schedule virtual appointments with our financial aid counselors using the Zoom scheduler. Virtual appointments are available on the following days:<\/p>\n<p><strong>Mondays, Wednesdays, Fridays: 11:00 AM \u2013 1:00 PM <\/strong><br \/>\n<strong>Tuesdays and Thursdays: 2:00 PM \u2013 4:00 PM<\/strong><\/p>\n<p>Appointments are based on advisor availability.<\/p>\n<p><strong>Mailing Address<\/strong><\/p>\n<p>USC Financial Aid Office<br \/>\nUniversity of Southern California<br \/>\n700 Childs Way<br \/>\nLos Angeles, CA 90089-0914<\/p>\n<p><strong>Scholarship Check Mailing Address<\/strong><\/p>\n<p>USC Financial Aid Office<br \/>\nUniversity of Southern California<br \/>\nAttention: Aid Coordination<br \/>\n700 Childs Way, JHH 325<br \/>\nLos Angeles, CA 90089-0914<\/p>\n<p>Note: Checks should be made payable to \u201cUniversity of Southern California.\u201d<\/p>\n<p>&nbsp;<\/p>\n<h3>Financial Aid Offices at USC Professional Schools<\/h3>\n<p><a href=\"https:\/\/keck.usc.edu\/md-program\/financial-aid\/\" target=\"_blank\" rel=\"noopener\">Keck School of Medicine Financial Aid Office<\/a><\/p>\n<p>Medical students should contact Melissa Orozco-Garcia, the MD Financial Aid Advisor, at <a href=\"tel:323-442-0945\">(323) 442-0945<\/a> or <a href=\"mailto:melissa.orozcogarcia@med.usc.edu\">melissa.orozcogarcia@med.usc.edu <\/a><\/p>\n<p><a href=\"https:\/\/gould.usc.edu\/\" target=\"_blank\" rel=\"noopener\">USC Gould School of Law Financial Aid Office<\/a><\/p>\n<p><a href=\"https:\/\/mann.usc.edu\/program\/doctor-of-pharmacy-pharmd\/tuition-and-financial-aid\/\">USC Alfred E. Mann School of Pharmacy and Pharmaceutical Sciences Financial Aid Office<\/a><\/p>\n\n\n\n<\/div>\n\n\n  <\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":21,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-content-detail.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12854","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Help &amp; Contact - Financial Aid<\/title>\n<meta name=\"description\" content=\"Contact the USC Financial Aid Office for assistance with your financial aid questions. Find answers online or email us through the askUSC portal. 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