{"id":4710,"date":"2019-02-25T16:12:10","date_gmt":"2019-02-26T00:12:10","guid":{"rendered":"https:\/\/policyusc.wpengine.com\/?p=4710"},"modified":"2026-03-11T11:11:32","modified_gmt":"2026-03-11T18:11:32","slug":"employee-records","status":"publish","type":"post","link":"https:\/\/policy.usc.edu\/employee-records\/","title":{"rendered":"Employee Records"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1. Policy<\/h2>\n\n\n\n<p>Issued: February 25, 2019&nbsp;<br>Last Revised: June 12, 2023&nbsp;<br>Last Reviewed: June 12, 2023&nbsp;<\/p>\n\n\n\n<p><strong><em>Applies to: <\/em><\/strong><em>All faculty, staff, and student workers employed by University of Southern California and its subsidiaries including Keck Medicine of USC (\u201cUSC employees\u201d). This policy continues to apply to individuals on sabbatical, other leaves or while visiting other institutions.<\/em>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"autoid-mjmm4\">2. <strong>Policy Purpose<\/strong><\/h2>\n\n\n\n<p>The University maintains a personnel file for each employee to ensure a complete, accurate and current record of documents related to the job, salary, and employment status of an employee. The University maintains other employment-related records separate from the employee personnel file in accordance with the law, including payroll records.<\/p>\n\n\n\n<p>The University has custody over the employee\u2019s personnel file, payroll records, and other employment-related documents. Confidentiality is strictly maintained in keeping with University policy and the law. The practice of the University is not to release this information except as permitted by law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Scope and Application <\/h2>\n\n\n\n<p>This policy applies to all employees. Any current and former employee (or a representative) has the right to inspect and receive a copy of the personnel files and records that relate to the employee\u2019s performance or to any grievance concerning the employee. A request for employee records by a former employee is limited to only one request per year. If a representative is requesting an employee\u2019s records, the representative must provide written verification of the employee\u2019s or former employee\u2019s authorization to obtain such records.&nbsp; To preserve privacy, USC may make redactions, including redacting the name of other employees identified in the records and redacting the last four digits of Social Security Numbers, prior to making the requested records available for inspection.&nbsp;<\/p>\n\n\n\n<p>In the event of a discrepancy between this policy and a collective bargaining agreement, the terms of the collective bargaining agreement will govern.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Definitions<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Term<\/strong>&nbsp;<\/td><td><strong>Definition<\/strong>&nbsp;<\/td><\/tr><tr><td><strong>Personnel Files<\/strong>&nbsp;<\/td><td>Generally, the application for employment, general employment history, and records which are used or have been used to determine an employee\u2019s qualifications for promotion, compensation, termination, or disciplinary action.&nbsp;<\/td><\/tr><tr><td><strong>Payroll Records<\/strong>&nbsp;<\/td><td>Records that pertain to the payment of an employee\u2019s wages. &nbsp;They may include tax withholding forms, time and attendance records, benefits and deductions, and other payroll records (pay rate, overtime earnings, bonus pay, pay stubs, raise documentation, payroll hi4. story, etc.).&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">5. Policy Details<\/h2>\n\n\n\n<p><strong>Responsibility for Maintaining Personnel Files<\/strong>&nbsp;<\/p>\n\n\n\n<p>The official personnel file for an employee is maintained by the employee\u2019s Human Resources department. The department\u2019s human resources partner or their designee (custodian of records) is responsible for monitoring and maintaining the contents of the personnel files. <strong>All employee personnel records must be electronically maintained in Workday or an officially approved electronic system. Managers are not allowed to maintain shadow or duplicate personnel files or \u201cdesk files\u201d on employees. <\/strong>Faculty academic career records are maintained and stored in officially approved electronic systems as determined by the Provost.&nbsp;<\/p>\n\n\n\n<p><strong>Official Personnel File Contents<\/strong>&nbsp;<\/p>\n\n\n\n<p>Personnel files must contain only that information which is directly related to the employee\u2019s job duties, salary, performance, and general employment history. Information and documents that may be included in a personnel file:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Applications, resumes, and verification of degree&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Job descriptions (including Job Inquiry Questionnaire and Addendum)&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Records notifying an employee of job offers, promotion, demotion, transfer, reorganization and layoff&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pay\/compensation information and merit cycle notifications&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Leave of absence documentation other than medical leave&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Attendance records&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Written notices related to a change in an employee\u2019s work schedule or percentage effort&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The record of an employee\u2019s remote work arrangement, if any&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Education and training records&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Records relating to other employment requirements (including policy acknowledgments, agreements and union membership documents)&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Awards and letters of recognition&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Warnings, counseling, disciplinary notices, corrective action notices, performance improvement plans, and employee rebuttals&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Performance evaluations and goal setting records&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Resignation letter and\/or termination notice issued to Employee&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Notice of outcome related to the resolution of a grievance, complaint, or allegation&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Performance complaints against the employee&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Generally, information or documents must be included if they would be relevant to a manager who may review the file when making employment decisions \u2013 items related to the employee\u2019s performance, knowledge, skills, abilities, or behavior.&nbsp;<\/p>\n\n\n\n<p>Examples of items that <strong>must be maintained separately<\/strong> from the official personnel file are:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pre-employment records including interview notes, background check reports, and letters of reference (with the exception of the application and resume)&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Records relating to ratings, reports, or records, that were prepared by identifiable examination committee members or were obtained in connection with a promotional exam, including records obtained and prepared for University Committee on Appointments, Promotions and Tenure (UCAPT).&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Auxiliary medical files such as: Disability Claim Forms, Accident\/Injury Reports, workers\u2019 compensation documents, physician evaluations, and medical information, including medical records or correspondence related to any medical condition of the employee or the employee\u2019s family&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Records relating to workplace investigations, including reports related to such investigations, witness interview notes, and related documents must be maintained as confidential records by the designated investigative office, with the exception of any notice of outcome, corrective action or directive issued to an employee as a result of an investigation&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Records relating to the investigation of a possible criminal offense&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Communications from or to university attorneys, employee settlement agreements, lawsuits, and charges to outside agencies (EEOC, OCR, OFCCP, etc.)\u00a0<\/li>\n<\/ul>\n\n\n\n<p><strong>Medical-Related Documents<\/strong>&nbsp;<\/p>\n\n\n\n<p>Examples of medical-related information about employees that must be electronically maintained in Workday or an officially approved electronic system in the appropriate categories separate from the official personnel file include but are not limited to:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Any document that contains private medical information about the employee or the employee\u2019s family&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Doctor notes and return to work notices&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>FMLA\/CFRA documents&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Documents or correspondence related to reasonable accommodation and work restrictions&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Communications during the interactive process&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Correspondence related to medical leaves&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Other Confidential Records<\/strong>&nbsp;<\/p>\n\n\n\n<p>These types of records are not to be maintained in the official personnel file:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Equal employment opportunity (EEO)\/invitation to self-identify disability or veteran status records&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reference\/background checks&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Drug test results&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Immigration (I-9) forms&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Litigation documents&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Workers\u2019 compensation claims&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Requests for employment\/payroll verification&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Confidential Information<\/strong>&nbsp;<\/p>\n\n\n\n<p>Documents with sensitive information, such as date of birth, marital status, dependent information, Social Security numbers, medical information, immigration status, national origin, race, gender, religion, sexual orientation, disability status, criminal history, financial history, subjective statements or accusations must be handled with care to ensure privacy of the information and placed in the appropriate Workday document category to ensure proper security access. If the document category is not available, contact the HR Service Center for assistance.&nbsp;<\/p>\n\n\n\n<p><strong>Viewing Privileges \u2013 Personnel Files<\/strong>&nbsp;<\/p>\n\n\n\n<p>Employees can view personnel information in Workday at any time, but to formally request to inspect or receive a printed copy of their personnel file, they must submit a completed <a href=\"https:\/\/policy.usc.edu\/wp-content\/uploads\/2021\/04\/Personnel-Record-Request-Form.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>personnel record request form<\/strong><\/a> to Human Resources Administration. Access to personnel files is coordinated exclusively by Human Resources Administration; school\/unit-based HR personnel or managers may not provide access to printed personnel file documents under any circumstances.&nbsp;<\/p>\n\n\n\n<p>Former employees may also request to inspect or receive a copy of their personnel file by submitting a completed <a href=\"https:\/\/policy.usc.edu\/wp-content\/uploads\/2021\/04\/Personnel-Record-Request-Form.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>personnel record request form<\/strong><\/a>. (They may also contact University Human Resources at <a href=\"mailto:uschr@usc.edu\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>uschr@usc.edu<\/strong><\/a> or (213) 821-8100 to obtain the form.)&nbsp;<\/p>\n\n\n\n<p>For current or former employees, HR Administration will require confirmation of employee identity and may charge the current or former employee for the reproduction of the records, which will be provided within 30 calendar days of receipt of the request form. In addition, former employees reviewing documents on site must be accompanied by an authorized University representative.&nbsp;<\/p>\n\n\n\n<p><strong>Viewing Privileges \u2013 Payroll Records<\/strong>&nbsp;<\/p>\n\n\n\n<p>A current or former employee may request a copy of their own <strong>Payroll Records<\/strong> no more than three years old from Payroll Services to which itemized wage statements will be produced.&nbsp; Payroll Services will require confirmation of employee identity and may charge the current or former employee for the reproduction of the records, which will be provided within 21 days of the written request.&nbsp;<\/p>\n\n\n\n<p><strong>Release of Employee Information<\/strong>&nbsp;<\/p>\n\n\n\n<p>Releasing to outside third parties information that has not been authorized for release by the employee can have serious implications for the University. Except as required by law or as authorized in writing by the employee, no information from an employee\u2019s personnel file will be released to a third party either verbally or in writing other than job title and dates of employment for employment verifications.&nbsp;<\/p>\n\n\n\n<p>Inquiries from prospective employers of faculty should be directed to the appropriate dean. For staff employees, Payroll Services is the only entity authorized to respond to employment inquiries or to engage the services of a third-party vendor to do so on the University\u2019s behalf. In either case, unless otherwise authorized by the employee, only the employee\u2019s job title, most recent hire date, termination date (if no longer employed by USC), and total time with USC will be provided.&nbsp;<\/p>\n\n\n\n<p>An employee may authorize the release of salary information (e.g., for purposes of credit evaluation) by providing specific authorization for the party (lenders, landlords, etc.) requesting the salary information. Payroll Services is the University entity authorized to respond to, or engage the services of a third party to respond to, inquiries regarding income information.&nbsp;<\/p>\n\n\n\n<p>Nothing in this section prohibits faculty from providing letters of recommendation for students or other faculty.&nbsp;<\/p>\n\n\n\n<p><strong>Release of Information to Comply with Subpoena<\/strong>&nbsp;<\/p>\n\n\n\n<p>All subpoenas served to obtain information contained in u<s>U<\/s>niversity personnel files must be directed immediately to the Office of the General Counsel.&nbsp;<\/p>\n\n\n\n<p><strong>Retention Requirements<\/strong>&nbsp;<\/p>\n\n\n\n<p>See <a href=\"https:\/\/policy.usc.edu\/record-management\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Record Management policy<\/strong><\/a>.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Procedures<\/h2>\n\n\n\n<p>N\/A<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Forms<\/h2>\n\n\n\n<p><strong>Personnel Record Request Form (see form in attachments)<\/strong>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Responsibilities <\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>POSITION or OFFICE<\/strong>&nbsp;<\/td><td><strong>RESPONSIBILITIES<\/strong>&nbsp;<\/td><\/tr><tr><td><strong>Human Resources<\/strong>&nbsp;<\/td><td>Maintain official personnel files for employees.&nbsp;<br>Manage all personnel records requests.&nbsp;<\/td><\/tr><tr><td><strong>Department Human Resources <\/strong>p<strong>artner or designee (custodian of records)<\/strong>&nbsp;<\/td><td>Monitor and maintain the contents of an employee\u2019s personnel files.&nbsp;<\/td><\/tr><tr><td><strong>Payroll Services<\/strong>&nbsp;<\/td><td>Manage all payroll records requests.&nbsp;<\/td><\/tr><tr><td><strong>Office of General Counsel<\/strong>&nbsp;<\/td><td>Manage and respond to any subpoena requests.&nbsp;<\/td><\/tr><tr><td><strong>Employee<\/strong>&nbsp;<\/td><td>Submit personnel records requests and\/or payroll records requests, if needed.&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">10. Related Information<\/h2>\n\n\n\n<p><a href=\"https:\/\/policy.usc.edu\/providing-employment-references\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Providing Employment References policy<\/strong><\/a>&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/policy.usc.edu\/record-management\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Record Management policy<\/strong><\/a>&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/policy.usc.edu\/data-privacy-policy\/\" target=\"_blank\" rel=\"noreferrer noopener\">Data Privacy policy<\/a>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Contacts<\/h2>\n\n\n\n<p><strong>Please direct any questions regarding this policy to:<\/strong>&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>OFFICE<\/strong>&nbsp;<\/td><td><strong>PHONE<\/strong>&nbsp;<\/td><td><strong>EMAIL<\/strong>&nbsp;<\/td><\/tr><tr><td>HR Service Center (HRSC)&nbsp;<\/td><td><a href=\"tel:2138218100\" target=\"_blank\" rel=\"noreferrer noopener\">213-821-8100<\/a>&nbsp;<\/td><td>&nbsp;<a href=\"mailto:uschr@usc.edu\" target=\"_blank\" rel=\"noreferrer noopener\">uschr@usc.edu<\/a>&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>Questions about individual policies should be directed to the \u201cresponsible office\u201d listed at the end of each policy.&nbsp;<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The university maintains personnel information for each employee to ensure a complete, accurate and current record of documents related to the job and employment status of an employee.<\/p><\/div>\n<div class=\"categories\"><a class=\"category-single\" href=\"https:\/\/policy.usc.edu\/category\/all-policy-topics\/general-employment\/\">General Employment<\/a><a class=\"category-single\" href=\"https:\/\/policy.usc.edu\/category\/publicly-available\/\">Publicly Available<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[16,1],"tags":[6,8],"class_list":["post-4710","post","type-post","status-publish","format-standard","hentry","category-general-employment","category-publicly-available","tag-faculty","tag-staff"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - 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