INTERMITTENT SYSTEM DOWNTIME DURING UPGRADES
INTERMITTENT SYSTEM DOWNTIME DURING UPGRADES
USC Transportation is changing our technology backbone system over the summer – the newsystem will be much more user-friendly, and include many customer benefits and functionalityimprovements. We’re excited to be making these changes, and there will be updates postedonline and announced via various channels as we roll out our new system.

Changes to the system will be occurring between Friday June 5 and Friday June 12. Someparts of the system may be temporarily unavailable during this time.

NEW PERMIT SALES
Summer permit sales are not affected by the system upgrades, and are available through ourpartner, Offstreet. Complete details, a video how-to tutorial, and links to the process are allavailable on our permits page: https://transnet.usc.edu/index.php/how-to-purchase-a-permit2/ NOTE: This process requires a minimum two-week permit purchase. New employee permitseffective starting July 1 will not be available until June 25.

CUSTOMER ACCOUNT CHANGES
Customers will not be able to make vehicle record changes in the existing customer portalonline during this system upgrade. To request vehicle deletions, update license plates, add arental vehicle, etc., please send us a detailed email to auxtrans@usc.edu. Please use thesubject line “ACCOUNT CHANGES”, and be sure to include your ten-digit USCID on all emails.

Beginning Monday, June 15, you will be able to make many additional changes yourself onlinein our new system once the new customer portal becomes available.

CITATION PAYMENTS/APPEALS

Citation payments and appeals will not be available online or in our office while the system isbeing upgraded. All Citations currently outstanding, or in any stage of internal processing, willhave their deadlines extended by one week in recognition of this downtime. Example 1: If yourcitation had an initial due date of June 8, that will be extended automatically to June 15.Example 2: If your citation fine was due to escalate on June 10, that will automatically beextended to June 17. There is no action you need to take related to these extensions, theyare automatically being applied while our system is being upgraded.

Please address your citation in a timely manner in our new system once the new customerportal becomes available on our website starting Monday June 15. Please contact ourEnforcement team directly if you have any questions at parkingcitations@usc.edu.