Modernize the entire education experience with a deeply unified platform. With CRM and next-gen SIS capabilities in one place, activate learner data through AI-powered insights. Create intelligent experiences from catalog management to registration that empower students, faculty, and staff now and into the future.
Deliver learner-centered experiences on a secure platform designed to deepen connections while managing records. Automate time-consuming processes and boost staff efficiency with an extensible, no-code SIS rules engine. Visualize data holistically and drive action with AI-powered insights and guidance.
From degrees and certificates to badges and micro-credentials, create all types of learning programs aligned to any number of outcomes. Quickly define and structure program details with prerequisites, corequisites, and recommended classes.
Connect the dots between your curriculum and the skills learners need to succeed in the world of work. Use trusted AI to analyze program and course information, identify market-relevant skills, and then generate a list of skills that can be added to coursework descriptions.
Help learners navigate degree planning with ease, ensuring a smooth path to graduation. Enable advisors to track progress, collaborate on informed program decisions, and shape each unique academic journey through an intuitive interface.
Unify critical student information–academic history, grades, GPA, and more–in one, secure place. Easily manage student holds and blocks to streamline registration and compliance.
Instantly estimate transferability of prior learning and guide students through official transfer credit requests. Answer transfer credit questions, provide helpful estimates, and kickstart student applications with an AI agent. Simplify academic planning and fast-track enrollment decisions.
Access readily available enrollment data to better understand learners’ unique needs and make informed decisions to improve student success.
Visualize learners’ progress faster by unifying student data–academic, wellbeing, LMS engagement, and more with Data 360 for Education. Take action on AI-powered insights to keep students on track and increase retention.
Unify your data and processes for a seamless and stress-free registration experience. Manage course demand and optimize capacity with configurable waitlists aligned to your enrollment policies. Enable learners to find best-fit classes, check availability, confirm eligibility, and complete registration, all in one place.
Empower learners to make more informed decisions with an AI agent that provides personalized course guidance throughout the education journey. Autonomously answer students’ questions 24/7 and provide detailed insights into class content aligned to their academic goals.
Review progress toward enrollment goals with prebuilt dashboards. Predict course demand to better inform faculty staffing.
Manage student accounts with streamlined processes and greater data accuracy. Provide staff with a robust framework and powerful account reconciliation tools to manage and analyze institutional fees, ensuring comprehensive revenue oversight.
Simplify your institution's billing and payment experience with a comprehensive financial hub that gives students, families, and staff everything they need in one place. View invoices, track payment history, and make secure payments.
Reduce financial stress with an AI agent that gives students real-time clarity into balances, fees, and billing, right when they need it. From setting up payment plans and managing invoice preferences to calculating potential tuition costs for future terms, students can explore and understand their financial obligations with confidence.
Empower students and staff to navigate the financial aid process with a unified hub. Gain real-time insights into every stage of the aid journey from application through disbursement with personalized, agentic guidance, and seamless data integration.
Power more connected, data-driven education experiences.
Build and customize autonomous AI agents to support your staff and students 24/7.
Make every moment count with data-driven communications delivered throughout the learner lifecycle.
Boost productivity and decision-making institution-wide with AI-powered analytics.
Integrate all your data, systems, or AI models to transform your institution and drive lifelong value.
Connect, harmonize, and activate data from any system into a complete view of every constituent.
Bring students, faculty, and staff together to collaborate and engage from anywhere.
Get in touch today and our education experts will help you:
We wanted to combine our CRM with our student record approach. With Salesforce, we have one university information system that streamlines processes and enables our students to seamlessly move through the lifecycle.
Dr. Melik Peter KhouryPresident & CEO, Unity Environmental University
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An academic operations platform is a comprehensive software solution designed to help higher education institutions manage and streamline the essential processes involved in delivering educational programs. It centralizes workflows, data, and communication for various academic functions, moving away from fragmented, manual, or legacy systems.
An academic operations platform helps institutions modernize the entire education experience. By unifying and harmonizing data in one place, institutions can take action to improve outcomes with AI-powered insights, drive unprecedented efficiencies, and cultivate enhanced constituent experiences for years to come.
Salesforce Education Cloud is a deeply unified platform for higher education and K-12 schools that includes CRM and next-gen student information system (SIS) capabilities. It uses the latest Salesforce innovations, such as agentic AI and analytics, to drive learner and institution success. Unlike point solutions, Education Cloud is a configurable platform designed to support multiple use cases across the education journey.
When comparing academic operations platforms, consider whether the solution has the integrations and extensibility you're looking for, a reputable user experience and ROI, trusted customer support, and the flexibility to grow with your evolving needs. Outline your pain points, compare features, and explore key references.
