Telnyx

Telnyx is a programmable telephony provider. The telnyx plugin bridges PSTN phone calls into a Vision Agents + Stream call through Telnyx Call Control webhooks and bidirectional Media Streaming.

Vision Agents uses Stream Video for real-time WebRTC transport by default. External WebRTC transports are supported as well. Most AI providers offer free tiers to get started.

What the plugin provides

Call Control webhook handling pattern (via your FastAPI server)
Bidirectional Telnyx Media Streaming over WebSocket
CallRegistry for call/session/token tracking
attach_phone_to_call to bridge Telnyx audio ↔ Stream WebRTC
Audio conversion: PCMU, PCMA (8 kHz), L16 (16 kHz)

Prerequisites

Requirement	Notes
Telnyx account + API key	`TELNYX_API_KEY`
Telnyx phone number (E.164)	`TELNYX_PHONE_NUMBER`
Call Control App	Required — a forwarding-only number connection is not enough
Webhook public URL	ngrok for local dev → `https://<NGROK_URL>/telnyx/events`
Webhook signature key	`TELNYX_PUBLIC_KEY` (Base64 Ed25519 from Mission Control Portal)
Stream credentials	`STREAM_API_KEY`, `STREAM_API_SECRET`

Telnyx media streaming for programmable calls requires a Call Control App with a webhook URL. A regular phone-number connection — including a forwarding-only connection — is not enough. The Call Control App ID is also the connection_id used by the outbound Dial API.

Installation

uv add "vision-agents[telnyx]"

Or install the plugin package directly:

uv add vision-agents-plugins-telnyx

Environment Variables

Variable	Required	Description
`TELNYX_API_KEY`	Yes	Telnyx API key for Call Control / Dial
`TELNYX_PUBLIC_KEY`	Yes (production)	Ed25519 public key for webhook signature verification
`TELNYX_PHONE_NUMBER`	Yes	Caller ID / inbound number in E.164
`NGROK_URL`	Local dev	Public hostname without `https://`
`TELNYX_CALL_CONTROL_APP_ID`	Manual setup	Existing Call Control App ID (skip if using example `--setup-telnyx`)
`TELNYX_PHONE_NUMBER_ID`	Inbound manual	Telnyx phone number resource ID
`STREAM_API_KEY` / `STREAM_API_SECRET`	Yes	Stream edge transport

Telnyx account setup

Quick local dev (--setup-telnyx) — the plugin examples auto-create a temporary Call Control App, set the webhook URL, route the inbound number, and clean up on shutdown. Manual setup:

Create a Telnyx Call Control App.
Set the app webhook URL to https://<NGROK_URL>/telnyx/events.
Route your inbound phone number to that Call Control App.
For outbound calls, ensure the app has an outbound voice profile for your target country. On restricted accounts, verify destination numbers before dialing.

See the full setup guide in the Telnyx plugin examples on GitHub.

Quick Start

The plugin gives you registry, media stream, and bridge primitives. Your FastAPI server wires them to Telnyx webhooks and WebSockets:

from vision_agents.plugins import telnyx

registry = telnyx.CallRegistry()

# 1. Register call from webhook handler
call = registry.create(
    call_control_id,
    webhook_data=webhook_data,
    prepare=prepare_call,  # optional: pre-warm agent + Stream call
)

# 2. Answer/dial with media stream URL
stream_url = f"wss://{NGROK_URL}/telnyx/media/{call_control_id}/{call.token}"

# 3. WebSocket handler
stream = telnyx.MediaStream(websocket)
await stream.accept()
call.telnyx_stream = stream

agent, phone_user, stream_call = await call.await_prepare()
await telnyx.attach_phone_to_call(stream_call, stream, phone_user.id)
await stream.run()

Webhook signature verification is shown in the plugin examples (example_helpers.parse_verified_telnyx_webhook) but is application-level — not exported from the plugin’s public API. See the inbound example source for the Ed25519 verification pattern.

Inbound calls

Telnyx sends webhooks to POST /telnyx/events. On call.initiated with direction incoming, register the call and answer with a media stream URL:

@app.post("/telnyx/events")
async def telnyx_events(request: Request):
    data = await parse_verified_telnyx_webhook(request, telnyx_public_key)
    event_type = data["data"]["event_type"]
    payload = data["data"]["payload"]

    if event_type == "call.initiated" and payload["direction"] == "incoming":
        call_control_id = payload["call_control_id"]
        telnyx_call = registry.create(
            call_control_id,
            webhook_data=data,
            prepare=lambda: prepare_call(call_control_id),
        )
        stream_url = f"wss://{NGROK_URL}/telnyx/media/{call_control_id}/{telnyx_call.token}"
        await telnyx_client.answer_call(call_control_id, stream_url=stream_url)

    return {"ok": True}


@app.websocket("/telnyx/media/{call_id}/{token}")
async def media_stream(websocket: WebSocket, call_id: str, token: str):
    telnyx_call = registry.validate(call_id, token)
    stream = telnyx.MediaStream(websocket)
    await stream.accept()
    # attach to agent and run stream (see Quick Start)

Outbound calls

Pre-register the call in the registry, start your server, then dial via the Telnyx Call Control API with connection_id set to your Call Control App ID:

call_id = str(uuid.uuid4())
telnyx_call = registry.create(call_id, prepare=lambda: prepare_call(call_id))
stream_url = f"wss://{NGROK_URL}/telnyx/media/{call_id}/{telnyx_call.token}"

await telnyx_client.dial(
    to=to_number,
    from_=from_number,
    connection_id=call_control_app_id,
    stream_url=stream_url,
)

The WebSocket media handler is the same as inbound.

Key Components

Component	Description
`TelnyxCallRegistry` / `CallRegistry`	Tracks active calls, tokens, optional async `prepare` tasks
`TelnyxCall`	Call session with `from_number`, `to_number`, `await_prepare()`
`TelnyxMediaStream` / `MediaStream`	WebSocket media handler; exposes `audio_track`, `send_audio()`, `run()`
`attach_phone_to_call`	Bridges Telnyx RTP audio ↔ Stream call participant
Audio helpers	`pcmu_to_pcm`, `pcm_to_pcmu`, `pcm_to_pcma`, `l16_to_pcm`, etc.

Audio formats

Encoding	Sample rate	Direction
PCMU / PCMA	8 kHz	Default inbound; outbound with bidirectional RTP
L16	16 kHz	Bidirectional when configured

To send agent audio back to the caller, start Telnyx streaming with stream_bidirectional_mode=rtp.

Constant	Default	Description
`TELNYX_DEFAULT_SAMPLE_RATE`	`8000`	PCMU/PCMA rate
`TELNYX_L16_SAMPLE_RATE`	`16000`	L16 bidirectional rate

Common setup errors

Error	Fix
Invalid `connection_id`	Check Call Control App ID is set and active
Webhook URL mismatch	Update the app webhook to your current ngrok URL, or use `--setup-telnyx`
Inbound number not routed	Assign the Telnyx number to the Call Control App
Destination not verified	Verify the `--to` number in Telnyx, or use an unrestricted account

Next Steps

Telnyx Plugin Examples

Minimal inbound and outbound phone examples

Phone Calling

Provider overview and learning path

Twilio

Alternative telephony provider

Stream Video RTC

Default edge transport for agent calls

RAG for Agents

Add knowledge base to phone agents

Build a Voice Agent

Get started with voice

Overview

Language Models

Realtime

Speech-to-Text

Text-to-Speech

Vision & Video

Avatars

Turn Detection

Infrastructure

Edge Transport

Telephony

Custom Integrations

What the plugin provides

Prerequisites

Installation

Environment Variables

Telnyx account setup

Quick Start

Inbound calls

Outbound calls

Key Components

Audio formats

Common setup errors

Next Steps

Telnyx Plugin Examples

Phone Calling

Twilio

Stream Video RTC

RAG for Agents

Build a Voice Agent

​What the plugin provides

​Prerequisites

​Installation

​Environment Variables

​Telnyx account setup

​Quick Start

​Inbound calls

​Outbound calls

​Key Components

​Audio formats

​Common setup errors

​Next Steps

Telnyx Plugin Examples

Phone Calling

Twilio

Stream Video RTC

RAG for Agents

Build a Voice Agent

What the plugin provides

Prerequisites

Installation

Environment Variables

Telnyx account setup

Quick Start

Inbound calls

Outbound calls

Key Components

Audio formats

Common setup errors

Next Steps