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Some rental companies have blanket rules regarding this. They will only accept a credit card in the name of the renter. Others will accept it if the card holder signs a credit card authorization form. This form gives the renter permission to use their card and stipulates how much the renter is authorized to charge on it and for what services such as the rental, extras, bond (security deposit)/excess (deductible) etc. Before you make a booking, contact us to find out if the rental company will allow you to use a credit card in the name of someone other than the renter.

There are 2 ways of getting rid of the waste water and sewage water. The most common way of releasing the water is to plug the sewage/waste water hose to the side of the campervan (staff at campervan depot will show where the hose goes into) and the other end of the hose goes into the drain, a designated hole in the ground. The second way of releasing it is to take the tank/cassette out of a drawer outside the campervan and dump this tank/cassette above the dump station hole, open a bar and all the waste water and sewage can run through the drain. To fill the tanks with fresh water you need a fresh water hose which is provided in each campervan. Plug the hose to the water tap next to the dump station and connect the hose to the right connection point at the campervan. Then turn the water on. It might take a few minutes to fill it up, you will hear and see when it's full as water will be dropping aside or at the back of the campervan. Then turn off the water, close all drawers and store the hose. In both cases you should clean the hose or the tank/cassette with clean fresh water and add toilet chemicals afterwards by either putting them into this tank or just into the toilet and flush it down. That keeps the toilet clean and fresh smelling. For more information, please click the link below. http://www.new-zealand-campervan-holidays.com/motorhome-camping.html For a downloadable leaflet, please click the link below. http://www.new-zealand-campervan-holidays.com/support-files/finding_a_dump_station.pdf

We recommend you carry an International Driver's Licence (also known as an International Driving Permit). It will make things run more smoothly at the rental counter and if the police pull you over, they can read your license. It is written in 10 languages and serves as an officially recognized translation of your local driving license in over 150 participating members of the United Nations. You should always have your valid local driver's license and passport to show as well. The Permit has been widely used for more than 50 years and is recognized almost anywhere in the world.

There are several places you can find the depot location details.

Before You Book: You can find the address for the pick up location by clicking on the "depot info" button on the main search page after you have entered in your search criteria.

Already Have a Booking:  Depot location and pick up instructions can be found at the bottom of your confirmation email. If you have followed the link to your confirmation voucher you can also find this information by clicking the red link that says, "Important: please read pick up instructions below".

If the vehicle you requested is not available, you will not be charged as you do not have a confirmed booking. We will look for alternative vehicles for you and send you an email with any available options. If you select one of these options and it is confirmed, we will then collect payment.

When temperatures are expected to go below freezing, i.e. 32°F or 0°C, you must drain all water from
the motorhome to prevent water freeze-up. As a precaution against freezing, during expected freezing
conditions your motorhome will have been drained of all water and be winterized by the rental station
prior to departure.

You will not be able to use the water system in freezing conditions so plan in advance to purchase bottled water for drinking and minor cleaning needs. Note: You will not be able to use the bathroom during severe freeze conditions. Plan to use alternative facilities.

Some of our vehicles have live availability. If you book one of these, you will receive a confirmation automatically.

Others will require 24hrs to get back to you with availability. Once your booking is confirmed, you will be sent your confirmation email. If the booking is not available, we will search for a similar vehicle and email you with available options. Money will not be collected until you have a confirmed booking.

The reason for this is that some rental companies only give us discounted rates for International travelers. Other suppliers give us rates for both domestic and International residents.

Please check the terms of each company for the hours that you can pick up or drop off your vehicle.

If you have completed the online booking request form and are having problems submitting it, please check that all mandatory fields marked with an asterisk have been completed.

Otherwise, please contact us during oour operating hours (Monday to Saturday 10am–7pm AEST) on the following numbers within each country:

Australia: 1800 962 138 UK & Ireland: 44 800 086 8704
USA & Canada: 1 866 536 0577
New Zealand: 800 003 509
Germany: 0800 0009 773
Other countries, please call: + 64 9 802 0904

This should be refunded between 1-3 weeks after you have returned your vehicle.  If you still have not received your security bond, please contact the rental company or the depot location you hired from and they will be able to assist you. 

Please check the terms and conditions of the vehicle you are interested in renting to view the one way hire policy. One way hire policies vary between each vehicle rental company.

Under "Rate Includes" you may see that the one way fee is included. If you don't see it there, please check the rental terms.

The prices shown on the advertisement panels are live prices for pick ups this week. Prices for vehicle rental change with seasonal demand, much like airline tickets or hotel rooms. They can also change per location. Therefore the only way to get an accurate price is to enter your travel dates into the search panel and select your vehicle from the results displayed with your correct dates.

There are several places you can find information about a depot location.

Before you book: once you have run a search, if the depot location is not shown right away under each vehicle option, you can find the address of the pick up location by clicking on the 'depot info' button that appears on each of the vehicles presented as a search result.

If you already have a booking: the depot location and pick up instructions are on your confirmation voucher. You will also see on your confirmation a red link (that you can click on) which says "Important: please read pick up instructions below".

Yes, you will still have to provide a credit card. The supplier of the rental vehicle may require a bond (security deposit) in the form of an imprint, credit card preauthorisation or physical deduction at the time of pick up. This bond is refundable when the vehicle is returned in satisfactory condition.

In most cases you will be charged an additional amount of approximately $20 - $30 per day, or will be required to purchase a particular insurance/cover package. Please check the rental terms to see what this amount is as it varies depending on the rental company.

Please check the vehicle's terms and conditions to see if your national driver's license is acceptable. The requirements can vary from vehicle to vehicle. The rental company may require you to have an International Driver's License.

If it is possible to hire baby and child seats or other equipment with the vehicle you wish to rent, these items will be displayed and can be selected during the booking process. Please note that such items are usually subject to availability.

Vehicles can only be driven on sealed or well maintained roads. The rental company reserves the right to restrict their vehicles from certain areas due to inclement weather. Specific areas can also be restricted.

Please see the terms and conditions for details relating to the vehicle you are renting.

Please check the terms to see if your desired vehicle is available for drivers under 21. If so, a different insurance policy may apply, so please read the terms and insurance information carefully.

Another way to find out is by beginning the booking process, as all insurance options are usually outlined on the booking page.

In Australia a child must be in a booster seat until they are either 7 years old, or their weight exceeds 26kg.  This booster seat must be fastened to a standards approved fitted anchor point in the vehicle. It is not suitable to use a standard seat-belt to hold the booster seat in place.

Child Restraints

Children under 1 year old must be restrained in a suitable approved child restraint.

Children aged 1 to 7 years must be restrained in a suitable approved child restraint, or occupy a seating position fitted with a suitable seatbelt if one is available.

If the vehicle has 2 or more rows of seats, the child must not be in the front row of seats unless restrained in a suitable approved child restraint or occupying a seating position fitted with a seatbelt.

Australian child restraints must be fitted with a top tether which is attached to a suitable mounting point on the vehicle. The use of European child restraints without a top tether is, therefore, illegal.


Child restraints have been categorised into 3 different weight groups:

> birth to 9kg birth - 6 months (approx)baby restraint or 'capsule'
> 8 - 18kg 6 months - 4 years (approx)child restraint
> 14 - 26kg 4 - 7 years (approx)booster seat and/or harness

This information is a guide and subject to change. We take no responsibility for any incorrect information provided - please always check with your vehicle provider upon pick up.